1. Customer Service
At Has-Ki Technologies we pride ourselves on providing an excellent service. Our customer service team is focused on providing solutions to any wider purchasing issues you might have. Every member of our team has the authority and knowledge to answer the vast majority of your questions in a one phone call. We promise to answer emails within the end of the business day.

2. Deliveries
We deliver to Sri Lanka.

We will generally deliver orders placed before 3pm within 2 working days.
All orders placed after 5pm will be treated as having been ordered the following day.
All technology products are on a 2 to 7 day delivery. Some larger products may also be on this basis. These items will be clearly marked on our site.

If you would like a quote, contact our customer support team on 0712 499 299 (24/7).

Delivery charges
There is a minimum order charge 100 Rupees within first 15km. Follow the link for more details of Delivery Charges.

3. Missing items
Items missing from your order may already be on their way to you as part of another delivery without any delivery charge. The next possibility is that an item is not in stock but is to be delivered later. Please report any missing items within three working days of the delivery.

4. Damaged Goods
If your order includes a damaged item(s), please contact us within three working days of delivery. Once we have the relevant information from you, we can collect the damaged item(s) and deliver a replacement(s).

5. Returns
You need to return unused unwanted goods within 7 days of receiving your order. You need to tell us about damaged goods within three days of receiving your order. Please make sure: Wrap the item (with all its documents and components) back in its original packaging. The item is unused and in a resalable condition. The box has no writing or return numbers on it. Ensuring all manuals and components are included. And you use the original packaging. Returns after 7 days. We can only accept unwanted items after 7 days at our discretion, and for less than the full credit value.

6. Exchange of items
The easiest thing to do is to return any item(s) ordered by mistake, and then place a new order.

7. Mailing Lists
We will occasionally notify you about important news, new services and special offers we think you might appreciate. If you would prefer not to receive this information Please let us know and we'll unsubscribe you from our mailing list.

8. Secured Payments
During the whole checkout process your credit card details are encrypted. When you reach the screen where you enter your details, you are on a secure server, after your order is placed your credit card details are then encrypted again to prevent anyone else from accessing them We do not keep any details of your credit card. If you have any further questions about our site security or payment options then please contact Customer Services.